Frequently Asked Questions

Find answers to common questions about our flexible financing plans.

General

E2G was built on a simple idea, that getting the devices you need should not be complicated, time-consuming or out of reach. In a world where smartphones are essential for work, connection and everyday life, we saw a gap between availability and accessibility. E2G was created to bridge that gap by offering a simpler, more transparent way to access quality devices.

You only need an active phone number primarily registered with M-Pesa and a valid National ID. Our quick KYC process verifies your identity in under 5 minutes.

Helpline: 0709180500

Email: info@eazy2get.com

WhatsApp: 0142099911

Live Chat: Use the chat icon on our website to connect instantly with our support team.

You can also reach us on our social media channels.

Orders

Once you log onto www.eazy2get.com, browse the devices available, select your preferred device, and pay the deposit to place the order and get your order number. Then input the closest accurate pick-up location from the drop-down or choose door-to-door delivery and enter your location. Delivery is within 2 working days.

Orders can ONLY be changed before the deposit is paid.

Yes, according to our terms and conditions. Refunds are processed within 72 hours.

After your deposit payment is received and verified, we will send a confirmation through email with your order number and it will be updated on your customer account.

Yes, you can select the pick-up option instead of door-to-door delivery on the Delivery tab, then choose a pick-up station from the designated pick-up points.

Yes, once your order is confirmed, you will receive an order number you can use to track your order on fargocourier.co.ke, along with a notification to your email and account.

Payments

The initial deposit for your order can only be paid through the M-PESA Prompt to secure your order.

Payments are made seamlessly through M-Pesa. You can use our designated Paybill number or dial *334# to complete your daily or weekly installments. Your device will stay unlocked as long as payments are up to date.

You have up to 24 hours after your device is delivered to make your first payment. However, we recommend making your payment on the same day you receive your device to keep your repayment schedule on track and enjoy a smooth experience.

If you miss a scheduled payment, your device will be temporarily locked based on the terms of your financing agreement. It will be instantly unlocked once you catch up on the missed payment.

Yes, it is safe to pay on our website. We use secure payment systems and technology to protect your personal and payment information during transactions.

No, payment on delivery is not available.

No, we emphasize total transparency. There are no hidden fees, unexpected charges, or balloon payments at the end. Once you complete your installment plan, you own the device fully.

Delivery

Delivery timelines depend on location but the estimated delivery times are shared after order confirmation. Delivery is usually within 2 working days.

Delivery is free.

To collect your device, please ensure you have the OTP shared to your registered number, your order number, and your ID.

Yes. If someone else is picking up the device on your behalf, they must also have the OTP shared to the registered number, the order number, and the ID.

If you are unable to collect your device on the scheduled pick-up date, please contact our support team as soon as possible.

Returns are only accepted under the company's terms and conditions.

Refunds are processed within 3–4 working days after the request has been reviewed and approved.

Lost Device

Reach out immediately to customer support to lock the device.

You will need to forward the following documents:

An Abstract which includes the full name of the device including RAM
A blacklisting form from Safaricom
A copy of your National ID

Account & Support

You will use your registered phone number and National ID to sign in.

Warranty

Yes, all devices are covered by a minimum of 1 year warranty depending on the manufacturer.

The warranty covers software issues that may occur under normal use, depending on the manufacturer.

The warranty does not cover:

Accidental damage
Water damage
Cracked screens
Theft or loss
Unauthorized repairs

Disclaimer: All warranty claims are subject to inspection to confirm whether the issue falls within the warranty terms.

Still have questions?

Our support team is here to help you get started.

Contact Support

0709180500·Helpline

FAQs

Frequently Asked Questions

Still have questions?

Ready to Get Started?

New to Eazy2Get?